Refund Policy


A Deposit of VUV 100,000 per Villa is required upon confirmation of your reservation. Our Property Management System will automatically release a reservation if no payment is made within 7 days from date of this email.

Final Payments – The remaining balance of your holiday quote is required 45 days prior to your arrival date. Balance will be taken out from the appointed credit card used for your deposit. Otherwise please send us a confirmation of the bank to bank transfer.

Payment Options:

Bank Transfer
Bank: Bank of South Pacific (Vanuatu)
Branch Address: Kumul Highway, Port Vila, Vanuatu
Account Name: Ratua Island Limited
Account Number: 2000524971 (VUV Account)
Swift Code: BOSPVUVX

Note: Please ensure to process an International Money Transfer / Telegraphic Transfer, all Bank Fees and Foreign Exchange Loss shall be at the expense of the Payer.

Credit | Debit Cards

Ratua accepts: Mastercard, Visa, and American Express. Please note there is a 4% bank surcharge all internationally issued cards. This surcharge is not applicable on locally issued credit cards.
Please contact our reservations office by phone +678 533 3301 or email [email protected] should you wish to opt for this payment method.


BYO Beverage: Corkage fees apply to BYO beverages consumed at the restaurant.


45 days or earlier (100% refund)
31 to 45 days from arrival date (50% refund)
Within 30 days from arrival date (no refund)