Contact

Contact

D'Australie et de Nouvelle-Zélande

Where is Ratua Island located?

Ratua is a private island off the coast of Espiritu Santo, Vanuatu, surrounded by pristine reefs and tropical rainforest.

Is Ratua a private island?

Yes. Ratua is an exclusive private island resort, accessible only to registered guests and day visitors by prior arrangement.

What makes Ratua different from other resorts?

Ratua is deeply committed to sustainability, conservation, and authentic island living, offering a barefoot luxury experience with minimal environmental impact.

Where is Ratua Island located?

Ratua is a private island off the coast of Espiritu Santo, Vanuatu, surrounded by pristine reefs and tropical rainforest.

Is Ratua a private island?

Yes. Ratua is an exclusive private island resort, accessible only to registered guests and day visitors by prior arrangement.

What makes Ratua different from other resorts?

Ratua is deeply committed to sustainability, conservation, and authentic island living, offering a barefoot luxury experience with minimal environmental impact.

Getting There & Transfers

How do we get to Ratua Island?

Guests fly into Espiritu Santo (SON). From there, a road transfer followed by a short boat transfer brings you to the island.

Are airport transfers included?

Transfers can be arranged by the Ratua team. Please advise flight details in advance.

What happens if our flight is delayed?

Our team tracks arrivals where possible and will adjust transfers accordingly.

How do we get to Ratua Island?

Guests fly into Espiritu Santo (SON). From there, a road transfer followed by a short boat transfer brings you to the island.

Are airport transfers included?

Transfers can be arranged by the Ratua team. Please advise flight details in advance.

What happens if our flight is delayed?

Our team tracks arrivals where possible and will adjust transfers accordingly.

Accommodation

What types of accommodation are available?

Ratua offers traditionally crafted bungalows and villas, each designed for privacy and immersion in nature.

Do rooms have air conditioning or Wi-Fi?

Rooms are naturally cooled and intentionally technology-light. Wi-Fi is available in communal areas only.

Are the bungalows insect-proof?

Bungalows are open-air by design. Mosquito nets, natural repellents, and daily housekeeping are provided.

What types of accommodation are available?

Ratua offers traditionally crafted bungalows and villas, each designed for privacy and immersion in nature.

Do rooms have air conditioning or Wi-Fi?

Rooms are naturally cooled and intentionally technology-light. Wi-Fi is available in communal areas only.

Are the bungalows insect-proof?

Bungalows are open-air by design. Mosquito nets, natural repellents, and daily housekeeping are provided.

Dining & Drinks

Is food included in our stay?

Breakfast is included in your accommodation package. Lunch and dinner packages are separate given some people don’t do lunch. This is discussed at time of booking. Ratua is remote – it is suggested to include your board package at time of booking.

Can you cater for dietary requirements?

Yes. Please advise any dietary needs prior to arrival.

Is alcohol included?

Beverages are charged separately unless otherwise specified in your booking.

Is food included in our stay?

Breakfast is included in your accommodation package. Lunch and dinner packages are separate given some people don’t do lunch. This is discussed at time of booking. Ratua is remote – it is suggested to include your board package at time of booking.

Can you cater for dietary requirements?

Yes. Please advise any dietary needs prior to arrival.

Is alcohol included?

Beverages are charged separately unless otherwise specified in your booking.

Sustainability & Environment

Is Ratua an eco-resort?

Our journey to reach 90% sustainability is underway. Ratua is built using reclaimed materials, and actively supports reef and environmental conservation. Growing our own local produce, sourcing our own paddock to plate livestock.

Are children welcome?

Yes. Families are welcome, though Ratua is best suited to guests who enjoy nature and a slower pace.

Are there any animals on the island?

Ratua is home to wildlife, birds, and marine life. Guests may encounter insects, geckos, and crabs — all part of island life. We are a working farm, with Cows, sheep, goats, horses, pigs, duck and chickens.

Is Ratua an eco-resort?

Our journey to reach 90% sustainability is underway. Ratua is built using reclaimed materials, and actively supports reef and environmental conservation. Growing our own local produce, sourcing our own paddock to plate livestock.

Are children welcome?

Yes. Families are welcome, though Ratua is best suited to guests who enjoy nature and a slower pace.

Are there any animals on the island?

Ratua is home to wildlife, birds, and marine life. Guests may encounter insects, geckos, and crabs — all part of island life. We are a working farm, with Cows, sheep, goats, horses, pigs, duck and chickens.

Activities & Experiences

What activities are included?

Snorkelling, kayaking, paddleboarding, walks, and cultural experiences are included.

Are there additional excursions?

Yes. See our activities page for whats directly available. Other specialty experiences can be arranged at extra cost.

Is there a spa?

Yes. Ratua offers natural spa treatments using local ingredients.

What activities are included?

Snorkelling, kayaking, paddleboarding, walks, and cultural experiences are included.

Are there additional excursions?

Yes. See our activities page for whats directly available. Other specialty experiences can be arranged at extra cost.

Is there a spa?

Yes. Ratua offers natural spa treatments using local ingredients.

Bookings, Policies & Practicalities

What is the cancellation policy?

Cancellation terms vary by season and rate. Please refer to your booking confirmation.

What time is check-in and check-out?

Check-in from 2:00pm | Check-out by 10:00am (flexible where possible due to transfers).

Is Ratua suitable for honeymooners or special celebrations?

Absolutely. Ratua is ideal for honeymoons, anniversaries, and intimate group takeovers.

What is the cancellation policy?

Cancellation terms vary by season and rate. Please refer to your booking confirmation.

What time is check-in and check-out?

Check-in from 2:00pm | Check-out by 10:00am (flexible where possible due to transfers).

Is Ratua suitable for honeymooners or special celebrations?

Absolutely. Ratua is ideal for honeymoons, anniversaries, and intimate group takeovers.